Returns Policy

Policy at a Glance

3-Day Window

Returns accepted within 3 days of delivery confirmation.

Exchange or Refund

Choose a size exchange or a full refund to your original payment method.

Free Return Pickup

We arrange pickup from your doorstep at no extra cost.

What Can Be Returned

To protect the health and hygiene of all our customers, we have some conditions in place.

Important: Due to the intimate nature of lingerie, items that have been worn, washed, or are missing original tags and packaging cannot be accepted for return or exchange.

Condition	Return Eligible?	Notes
Unworn, tags intact, original packaging	✅ Yes	Full return or exchange accepted
Wrong size received	✅ Yes	Free exchange arranged immediately
Damaged or defective on arrival	✅ Yes	Photo required. Full refund or replacement.
Wrong item delivered	✅ Yes	We cover all costs and arrange swift replacement
Worn or washed items	❌ No	Cannot be accepted for hygiene reasons
Missing tags or original packaging	❌ No	Items must be in original resaleable condition
Sale or clearance items	❌ No	Final sale items are non-returnable
Beyond 3 days of delivery	❌ No	Return window has passed

How to Initiate a Return

The whole process takes just a few minutes, we'll handle the rest.

1

Contact Us Within 3 Days

Email us at shop@curvya.in or reach out via our contact form. Include your order number, the item(s) you'd like to return, and the reason.

2

We Confirm Eligibility

Our team will review your request within 24–48 hours and confirm whether the return is eligible. For damaged items, we'll ask you to share a photo.

3

Pickup is Arranged

Once approved, we'll arrange a free pickup from your doorstep at a time that works for you. Please ensure the item is packed securely in its original packaging.

4

Refund or Exchange Processed

Once we receive and inspect the item, your refund or exchange is processed within 5–7 business days. You'll receive a confirmation email as soon as it's done.

Refund Timeline

Here's what happens after your return is approved.

Pickup

Within 2 business days of approval

Inspection

1–2 days after item is received

Approved

You'll get an email confirmation

Refund

5–7 business days to original payment method

Refund Methods

Prepaid order's refund gets initiated to the details provided within 5–7 business days after approval.

Size Exchanges

Not the right fit? We'll sort it.

Size exchanges are available within 3 days of delivery, subject to stock availability. Once your return pickup is arranged, we'll dispatch the replacement size immediately so you're not waiting any longer than necessary.

If your requested size is out of stock, we'll offer you a full refund or store credit toward a future purchase.

Returns and Refund Policy